why should customer service department be created

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why should customer service department be created

Incrisis hospital has been concerned with the increased number of calls from patients regarding their quality of care from a variety of departments, including its emergency room, and its surgery, oncology, and X-ray/lab departments.
Incrisis is a 100-bed acute facility and was established in 2006. The human resource department hired you as a consultant to review the quality of care issue and make a recommendation on creating a quality assurance department.
Develop a 10- to 15-slide PowerPoint presentation to provide to the board of directors.
The presentation should cover the following topics:

The link between cost and quality in healthcare. Cite at least two studies conducted in the past five years supporting your response.
The role health insurance plays in cost, quality, and healthcare consumer expectations.
The various customers (e.g., patients, families, providers, insurance companies) and the healthcare quality from their perspective.
At least three current business initiatives driving healthcare quality.
The role that national policy plays on the quality of healthcare.
A clear explanation of why the quality assurance department should be created.

There are leaders in every field of study and business around the world. Select a business leader you admire. Use your textbook, the Argosy University online library resources, and the Internet to select a leader and then to research the leaders career.
Write a paper on your selected leader. Include the following in the paper:

Give an overview of the organization and the leader.
Explain how the person demonstrates integrity or ethics, giving examples.
Provide your own insight into the organization or leader.

What makes the person or organization stand out?
If you were in that person’s place or worked for the organization, would you make the same choices? Why or why not?

Write a three- to four-page paper in Word format. Apply APA standards for writing style to your work. Also use APA to cite books, articles and websites used in your research.

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